Provider Notices

Family Health Network Provider NoticesWelcome to our provider announcements page. Be sure to check back here for the latest information concerning FHN's network of medical and healthcare professionals.


Transition to CountyCare: September 2017
Electronic Payment Options: February 2017
Zika Virus Screening: December 2016
Vaccines for Children: November 2016
Formulary Updates: October 2016
Prior Authorization List: August 2016
Rockford Update: May 2016
Behavioral Health Notice: May 2016
Behavioral Health FAQ’s: May 2016
Formulary Updates: March 2016
Compliance Training: February 2016
Formulary Updates: February 2016
Formulary Updates: January 2016
New Behavioral Health Contact Information: November 2015
New Emdeon Payer ID: November 2015
Hospital Admission Notification: October 2015
ICD-10 Conversion: May 2015
Dental Provider Update: April 2015
Formulary Updates: March 2015


IMPACT Provider Enrollment Revalidations: June 2016

Attention ProvidersBehavioral Health

Important updates about behavioral health services that will impact providers. Effective June 1, 2016, FHN will contract with Behavior Health Specialist directly. Click below for more information

 Provider Notice                                              FAQs        

Member Services

If you have a question about your health plan, please call Member Services.  Hours are 8 a.m. to 5 p.m. Monday through Friday and 9 a.m. to 1 p.m. Saturday.

Si tiene preguntas sobre su plan de salud, por favor llame a la línea de Atención a Miembros Participantes. Horario de 8 a.m. a 5 p.m. de Lunes a Viernes y Sábado de 9 a.m. a 1 p.m.

TTY: 711

FLU Season

Flu season begins in October and lasts as late as May. Talk to your doctor about getting a FREE flu shot today.

Click here for more information

Service Area

FHN serves people living in the Chicago area: including Cook, DuPage, Kane, Kankakee, Lake and Will Counties.

Service outside of our Service Area

If you are not in our service area and you need care but it is not an emergency, please call us at 1-888-346-4968 TTY: 711. We will work with you to help you get the care and services you need. When FHN helps to arrange non-emergency services for you outside its service area, we will cover the cost. If you get services outside of our coverage area, we may not pay for those services.
If you are not in our service area and you need emergency care, call 911 or go to the nearest hospital.