Quality Improvement Program

FHN Quality Improvement Program

FHN has a Quality Program that monitors the care and services our members receive. Through this program we aim to achieve the following important goals for you, our members:

  • Better health
  • Excellent member satisfaction with your health care
  • Lower costs

The Quality Program's main goals are to:

  • Ensure that you and your family receive high quality, safe and effective health care services
  • Ensure that the FHN network of health care providers offers timely access to care
  • Make sure that members receive the right care at the right time in the right setting by the right provider
  • Ensure consumer satisfaction with the health plan, health care and services

Please contact Member Services at 1-888-FHN-4YOU (346-4968) to get a complete copy of FHN's Quality Program.

Member Services

If you have a question about your health plan, please call Member Services.  Hours are 8 a.m. to 5 p.m. Monday through Friday and 9 a.m. to 1 p.m. Saturday.

Si tiene preguntas sobre su plan de salud, por favor llame a la línea de Atención a Miembros Participantes. Horario de 8 a.m. a 5 p.m. de Lunes a Viernes y Sábado de 9 a.m. a 1 p.m.

TTY: 711

FLU Season

Flu season begins in October and lasts as late as May. Talk to your doctor about getting a FREE flu shot today.

Click here for more information

Service Area

FHN serves people living in the Chicago area: including Cook, DuPage, Kane, Kankakee, Lake and Will Counties.

Service outside of our Service Area

If you are not in our service area and you need care but it is not an emergency, please call us at 1-888-346-4968 TTY: 711. We will work with you to help you get the care and services you need. When FHN helps to arrange non-emergency services for you outside its service area, we will cover the cost. If you get services outside of our coverage area, we may not pay for those services.
If you are not in our service area and you need emergency care, call 911 or go to the nearest hospital.