Covered Services

Family Health Network Covered Services As a member, you will get all the same services covered by the State of Illinois’ Primary Care Case Management Program (PCCM). We also offer a wide range of extra benefits and healthy rewards. Below is a list of some of the medical services covered. The whole list can be found in the Certificate of Coverage.

Covered Medical Services

  • Doctors visits
  • Prescriptions
  • School physicals
  • Immunizations
  • Transportation for medical visits
  • Maternity care
  • Dental Care
  • Emergency care
  • Baby care
  • Vision care
  • Home healthcare
  • Hospital inpatient services
  • Physical therapy
  • Speech and language therapy
  • Laboratory and x-ray services
  • Family planning services
  • Contraceptives
  • Whole blood and blood products
  • Mental health services
  • Preventive services
  • Alcohol and substance abuse treatment services
  • Well child services
  • Health education
  • Hospice
  • Custodial services

Non-Covered Services

  • Elective cosmetic surgery
  • Elective abortions

Family Health Network also covers Long-Term Services and Supports. Please see the Member Handbook for a complete list of covered services and to find out if you qualify.

Member Services

If you have a question about your health plan, please call Member Services.  Hours are 8 a.m. to 5 p.m. Monday through Friday and 9 a.m. to 1 p.m. Saturday.

Si tiene preguntas sobre su plan de salud, por favor llame a la línea de Atención a Miembros Participantes. Horario de 8 a.m. a 5 p.m. de Lunes a Viernes y Sábado de 9 a.m. a 1 p.m.

TTY: 711

FLU Season

Flu season begins in October and lasts as late as May. Talk to your doctor about getting a FREE flu shot today.

Click here for more information

Service Area

FHN serves people living in the Chicago area: including Cook, DuPage, Kane, Kankakee, Lake and Will Counties.

Service outside of our Service Area

If you are not in our service area and you need care but it is not an emergency, please call us at 1-888-346-4968 TTY: 711. We will work with you to help you get the care and services you need. When FHN helps to arrange non-emergency services for you outside its service area, we will cover the cost. If you get services outside of our coverage area, we may not pay for those services.
If you are not in our service area and you need emergency care, call 911 or go to the nearest hospital.