Complex Case Management Program

FHN Complex Case Management Program

FHN’s Complex Case Management Program is for members who have long-term health issues that result in more complex health care needs. You were identified for case management by our Case Management team or at your medical provider’s request. Members or their caregivers can make the referral to be a part of the Complex Case Management Program.

The main goals are to:

  • Help our members get the best health care possible in the right setting
  • Help manage community resources
  • Improve the member's health

This is done by helping with:

  • Appointments – make medical provider appointments as well as referrals when needed
  • Education – find resources to keep members up-to-date on health issues, treatments and drugs
  • Community resources - access to financial help and transit
  • Home Health Care - approval if needed
  • Prescriptions - provide education on the member’s drugs

The Complex Case Management Program is focused on you and involves the following:

  • Member
  • Medical Provider
  • Specialists
  • Care Coordinator

You will make and work on your own plan of care with the help of your care team

Please email This email address is being protected from spambots. You need JavaScript enabled to view it. or contact Member Services at 1-888-FHN-4YOU (346-4968) for more information or to refer yourself to FHN’s Complex Case Management Program.

Member Services

If you have a question about your health plan, please call Member Services.  Hours are 8 a.m. to 5 p.m. Monday through Friday and 9 a.m. to 1 p.m. Saturday.

Si tiene preguntas sobre su plan de salud, por favor llame a la línea de Atención a Miembros Participantes. Horario de 8 a.m. a 5 p.m. de Lunes a Viernes y Sábado de 9 a.m. a 1 p.m.

TTY: 711

FLU Season

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Service Area

FHN serves people living in the Chicago area: including Cook, DuPage, Kane, Kankakee, Lake and Will Counties.

Service outside of our Service Area

If you are not in our service area and you need care but it is not an emergency, please call us at 1-888-346-4968 TTY: 711. We will work with you to help you get the care and services you need. When FHN helps to arrange non-emergency services for you outside its service area, we will cover the cost. If you get services outside of our coverage area, we may not pay for those services.
If you are not in our service area and you need emergency care, call 911 or go to the nearest hospital.