About Family Health Network

Mission:

We provide access to cost effective quality care for people who could not otherwise afford it.

Vision:

To be the health plan of choice in our market and the leader in improving health outcomes.

Values:

About Family Health Network

Our values are Respect, Integrity, Teamwork, Service and Stewardship.

Family Health Network (FHN) began in 1995. We had an important goal. It was to bring quality health insurance to people who need it the most. FHN is a not-for-profit provider sponsored HMO. It is directed by local health care providers. We serve people living in the Chicago area. This includes Cook, DuPage, Kane, Kankakee, Lake and Will Counties.

For 20 years, we have made strong relationships with medical providers. That has helped us give more medical care to the people we serve. As we grew, we have become a leader in Medicaid. Medicaid is a program sponsored by the government. We serve our members with great providers and hospitals. We also offer special centers for mental health and children’s health. FHN is successful because we give our members quality care. We think of every provider as a partner, not just a paid contractor.

Member satisfaction is the best way to measure our success. That’s why we offer great customer service. We have some of the highest ratings possible. We welcome feedback from our members and providers so that we can stay at a high level of performance.

In addition to giving great service, we truly care for our members. We help pregnant women with education about birth and childhood. We help children get shots that prevent serious illness. And we help low-income families get the quality care they deserve.

Most important of all, we help our members live healthier lives. We promote prevention and wellness. And we provide the health care services that best meet their individual needs.

Member Services

If you have a question about your health plan, please call Member Services.  Hours are 8 a.m. to 5 p.m. Monday through Friday and 9 a.m. to 1 p.m. Saturday.


Si tiene preguntas sobre su plan de salud, por favor llame a la línea de Atención a Miembros Participantes. Horario de 8 a.m. a 5 p.m. de Lunes a Viernes y Sábado de 9 a.m. a 1 p.m.

1-888-FHN-4YOU
(346-4968)
TTY: 711

FLU Season

Flu season begins in October and lasts as late as May. Talk to your doctor about getting a FREE flu shot today.

Click here for more information

Service Area

FHN serves people living in the Chicago area: including Cook, DuPage, Kane, Kankakee, Lake and Will Counties.

Service outside of our Service Area

If you are not in our service area and you need care but it is not an emergency, please call us at 1-888-346-4968 TTY: 711. We will work with you to help you get the care and services you need. When FHN helps to arrange non-emergency services for you outside its service area, we will cover the cost. If you get services outside of our coverage area, we may not pay for those services.
If you are not in our service area and you need emergency care, call 911 or go to the nearest hospital.