Family Health Network (FHN) will no longer be participating in the Illinois Medicaid Managed Care Program. FHN is partnering with other Medicaid health plans. You’ll still get the same great service. You do not need to do anything about these changes. You will continue to be covered by FHN for all your current benefits until things change. Click here to read more about these transitions and when you can expect to start receiving health care services and prescription drug coverage from your new health plan.
We believe that when people have easy access to care, they will be in better health. That’s why we have provided the information you need to know about transitioning to your new Medicaid plan.
We're Here to Help You
To speak with a member of our staff, call Member Services. The phone number to call is 1-888-FHN-4YOU (346-4968).
The hours are Monday through Friday from 8 a.m. to 5 p.m. and Saturdays from 9 a.m. to 1 p.m.
TTY users, call: 711.
Health Information Line is our FREE 24-hour helpline for members. Members can call to ask about symptoms they are having or medicines they are taking. They are welcome to ask any health-related questions.
Call Health Information Line toll free 24 hours a day at 1-888-346-4968 to speak with a nurse.