Move to Better Health!
Choose a Health Plan You Can Trust
Thank you for visiting Family Health Network. We are a not-for-profit provider sponsored health plan. We provide healthcare for people living in Chicago area: including Cook, DuPage, Kane, Kankakee, Lake and Will Counties. Because we are a not-for-profit, our only job is to take care of you and your family. We don’t have to answer to any shareholders!
Do you qualify for Illinois Medicaid? If you do, you may receive your healthcare benefits from us. That’s because we have a contract with the State of Illinois. As an Illinois Medicaid provider, we give you high quality healthcare at a good value.
If you receive Medicaid, it is important to reapply for your medical benefits each year. If you receive a redetermination letter in the mail, fill out the form and return it to the state. Not completing this form can cause you to be ineligible for medical benefits. Learn more about redetermination here.
We believe that when people have easy access to care, they will be in better health. That’s why we make our services as convenient as possible. The Family Health Network has 110+ hospitals and thousands of physicians to help you stay well.
We're Here to Help You
Family Health Network has a loyal staff of skilled representatives to help you. We have representatives that speak both English and Spanish. We encourage members to use our services and call us anytime for help. Your health is our top priority!
To speak with a member of our staff, call Member Services. The phone number to call is 1-888-FHN-4YOU (346-4968).
The hours are Monday through Friday from 8 a.m. to 5 p.m. and Saturdays from 9 a.m. to 1 p.m.
TTY users, call: 711.
NurseNow is our FREE 24-hour helpline for members. Members can call to ask about symptoms they are having or medicines they are taking. They are welcome to ask any health-related questions.
Call NurseNow toll free 24 hours a day at 1-888-346-4968 to speak with a nurse.
Learn More about Family Health Network
Want to know more about Family Health Network? Thinking about becoming a member? Please look through our website where you can:
- Learn about the Extra Benefits we offer
- See our Frequently Asked Questions (FAQ’s)
- Find a Primary Care Provider (PCP) with our Find a Doctor search tool
- Read about your benefits and other services we offer in the Member Handbook
- And more!
Please visit our Membership page. You can find information on becoming a member and how to sign up.