• FHN transitioning care to new plans

Attention Members!

Important Announcement

Family Health Network (FHN) will no longer be participating in the Illinois Medicaid Managed Care Program. FHN is partnering with other Medicaid health plans. You’ll still get the same great service. You do not need to do anything about these changes. You will continue to be covered by FHN for all your current benefits until things change. Click here to read more about these transitions and when you can expect to start receiving health care services and prescription drug coverage from your new health plan.


Family Health Network 

We believe that when people have easy access to care, they will be in better health. That’s why we have provided the information you need to know about transitioning to your new Medicaid plan.


We're Here to Help You

To speak with a member of our staff, call Member Services. The phone number to call is 1-888-FHN-4YOU (346-4968).

The hours are Monday through Friday from 8 a.m. to 5 p.m. and Saturdays from 9 a.m. to 1 p.m.
TTY users, call: 711.

Health Information Line is our FREE 24-hour helpline for members. Members can call to ask about symptoms they are having or medicines they are taking. They are welcome to ask any health-related questions.

Call Health Information Line toll free 24 hours a day at 1-888-346-4968 to speak with a nurse.


Member Services

If you have a question about your health plan, please call Member Services.  Hours are 8 a.m. to 5 p.m. Monday through Friday and 9 a.m. to 1 p.m. Saturday.

Si tiene preguntas sobre su plan de salud, por favor llame a la línea de Atención a Miembros Participantes. Horario de 8 a.m. a 5 p.m. de Lunes a Viernes y Sábado de 9 a.m. a 1 p.m.

TTY: 711

FLU Season

Flu season begins in October and lasts as late as May. Talk to your doctor about getting a FREE flu shot today.

Click here for more information

Service Area

FHN serves people living in the Chicago area: including Cook, DuPage, Kane, Kankakee, Lake and Will Counties.

Service outside of our Service Area

If you are not in our service area and you need care but it is not an emergency, please call us at 1-888-346-4968 TTY: 711. We will work with you to help you get the care and services you need. When FHN helps to arrange non-emergency services for you outside its service area, we will cover the cost. If you get services outside of our coverage area, we may not pay for those services.
If you are not in our service area and you need emergency care, call 911 or go to the nearest hospital.