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Move to Better Health!

Choose a Health Plan You Can Trust

Thank you for visiting Family Health Network. We are a not-for-profit provider sponsored health plan. We provide healthcare for people living in Chicago area: including Cook, DuPage, Kane, Kankakee, Lake and Will Counties. Because we are a not-for-profit, our only job is to take care of you and your family. We don’t have to answer to any shareholders!

Do you qualify for Illinois Medicaid? If you do, you may receive your healthcare benefits from us. That’s because we have a contract with the State of Illinois. As an Illinois Medicaid provider, we give you high quality healthcare at a good value.

If you receive Medicaid, it is important to reapply for your medical benefits each year. If you receive a redetermination letter in the mail, fill out the form and return it to the state. Not completing this form can cause you to be ineligible for medical benefits. Learn more about redetermination here.


Family Health Network 

We believe that when people have easy access to care, they will be in better health. That’s why we make our services as convenient as possible. The Family Health Network has 110+ hospitals and thousands of physicians to help you stay well.


We're Here to Help You

Family Health Network has a loyal staff of skilled representatives to help you. We have representatives that speak both English and Spanish. We encourage members to use our services and call us anytime for help. Your health is our top priority!

To speak with a member of our staff, call Member Services. The phone number to call is 1-888-FHN-4YOU (346-4968).

The hours are Monday through Friday from 8 a.m. to 5 p.m. and Saturdays from 9 a.m. to 1 p.m.
TTY users, call: 711.

Health Information Line is our FREE 24-hour helpline for members. Members can call to ask about symptoms they are having or medicines they are taking. They are welcome to ask any health-related questions.

Call our Health Information Line toll free 24 hours a day at 1-888-346-4968 to speak with a nurse.

Learn More about Family Health Network

Want to know more about Family Health Network? Thinking about becoming a member? Please look through our website where you can:

Please visit our Membership page. You can find information on becoming a member and how to sign up.

Attention ProvidersBehavioral Health

Important updates about behavioral health services that will impact providers. Effective June 1, 2016, FHN will contract with Behavior Health Specialist directly. Click below for more information

 Provider Notice                                              FAQs        

Member Services

If you have a question about your health plan, please call Member Services.  Hours are 8 a.m. to 5 p.m. Monday through Friday and 9 a.m. to 1 p.m. Saturday.

Si tiene preguntas sobre su plan de salud, por favor llame a la línea de Atención a Miembros Participantes. Horario de 8 a.m. a 5 p.m. de Lunes a Viernes y Sábado de 9 a.m. a 1 p.m.

TTY: 711

FLU Season

Flu season begins in October and lasts as late as May. Talk to your doctor about getting a FREE flu shot today.

Click here for more information

Service Area

FHN serves people living in the Chicago area: including Cook, DuPage, Kane, Kankakee, Lake and Will Counties.

Service outside of our Service Area

If you are not in our service area and you need care but it is not an emergency, please call us at 1-888-346-4968 TTY: 711. We will work with you to help you get the care and services you need. When FHN helps to arrange non-emergency services for you outside its service area, we will cover the cost. If you get services outside of our coverage area, we may not pay for those services.
If you are not in our service area and you need emergency care, call 911 or go to the nearest hospital.