Everyday Family Health Network answers many questions from members like you. We have put together a list of general questions and hope our answers are helpful and informative.

Medical Home

Question:
Do I have to pick a healthcare plan?

Answer:
Yes. The state has determined that all people with an HFS or All Kids medical card MUST pick a medical home. FHN can be your medical home. FHN will provide you with all your basic medical needs and extra benefits. If you do not enroll, the state will pick a medical home for you.

Question:
Why is it important to have a medical home?

Answer:
A medical home is a doctor or clinic that will take care of your primary medical needs. Your medical home will have all of your medical history records and provide you with a doctor that will get to know you and your family. If you pick FHN as your medical home, you will receive the quality care you deserve.

Question:
What if my doctor’s office is closed?

Answer:
If you have questions or need to make an appointment you can call your doctor’s office the next business day. If you need urgent care, call your doctor. If it is an emergency, go to the nearest emergency room immediately.

Your Doctor

Question:
Can I change doctors?

Answer:
Yes. If you want to change your doctor you can call Member Services and request a change. They will help you find an FHN affiliated doctor. You can change your doctor once a month.

Question:
Why should I choose an FHN doctor?

Answer:
Family Health Network offers the best doctors to care for you and your family. FHN selects doctors based on their background, experience, credentials and a screening process. Members may select any of our highly qualified doctors.

Question:
Can I keep the doctor I already have?

Answer:
Yes. If your doctor is FHN affiliated, you can choose your same doctor.

Question:
What is the advantage of staying with one doctor?

Answer:
Your doctor will know you personally and will take care of you and your family’s medical needs. A family doctor provides medical attention, manages your conditions, answers your questions and gives you information to stay healthy. Your doctor can continue to care for YOUR INDIVIDUAL NEEDS the best way possible. FHN will provide you with a family doctor and you will receive top quality care.

Emergency

Question:
Which hospital can I go to in case of an emergency?

Answer:
You can go to any hospital emergency room in case of a serious emergency. Serious emergencies include uncontrollable bleeding, extreme pain, chest pain, severe burns, poisoning, extreme bodily shaking, broken bones, vomiting blood, miscarriage, and/or loss of consciousness.

No Co-Payments

Question:
Do I have a co-payment with FHN?

Answer:
No. You do not make a co-payment for any medical visit.

* The State of Illinois provides prescription coverage and may require a small co-pay when you visit the pharmacy. If you do pay a co-pay at the pharmacy, FHN WILL REIMBURSE YOU.

Medical Card

Question:
Why do I need an FHN Identification and HFS Medical Card?

Answer:
Your FHN Identification Card has your doctor’s information, Member Services and other important phone numbers. It alerts hospital providers that you are an FHN Member. You will need your HFS Medical Card for dental, vision and pharmacy visits. Always keep your HFS and FHN cards with you at all times.

Question:
What do I do if I lose my FHN member ID card?

Answer:
Call Member Services and request a new card. They will send you a new ID card at no cost.

Medical Bills

Question:
What do I do if I get a bill?

Answer:
Many times the provider does not receive all the accurate information needed to properly bill FHN. DO NOT PAY THE BILL. Call the phone number on the bill and give them the FHN information on the back of your FHN medical card. If you have any problems, call Member Services immediately.