• Family Health Network

  • not-for-profit Managed Care Community Network

  • FHN Quality Health Care

  • Move to Better Health with FHN

  • bilingual services from Family Health Network

  • Illinois Medicaid

Move to Better Health!

Choose a Health Plan You Can Trust

Thank you for visiting Family Health Network. We are a not-for-profit provider sponsored HMO. We provide healthcare for people living in Chicago, Cook County and Northern Illinois. Because we are a not-for-profit, our only job is to take care of you and your family. We don’t have to answer to any shareholders!

Do you qualify for Illinois Medicaid? If you do, you may receive your healthcare benefits from us. That’s because we have a contract with the State of Illinois. As an Illinois Medicaid provider, we give you high quality healthcare at a good value.

Family Health Network 

We believe that when people have easy access to care, they will be in better health. That’s why we make our services as convenient as possible. The Family Health Network has 110+ hospitals and thousands of physicians to help you stay well.


We're Here to Help You

Family Health Network has a loyal staff of skilled representatives to help you. We have representatives that speak both English and Spanish. We encourage members to use our services and call us anytime for help. Your health is our top priority!

To speak with a member of our staff, call Member Services. The phone number to call is 1-888-FHN-4YOU (346-4968).

The hours are Monday through Friday from 8 a.m. to 5 p.m. and Saturdays from 9 a.m. to 1 p.m.
TTY users, call: 711.

NurseNow is our FREE 24-hour helpline for members. Members can call to ask about symptoms they are having or medicines they are taking. They are welcome to ask any health-related questions.

Call NurseNow toll free 24 hours a day at 1-888-346-4968 to speak with a nurse.

Learn More about Family Health Network

Want to know more about Family Health Network? Thinking about becoming a member? Please look through our website where you can:

Please visit our Membership page. You can find information on becoming a member and how to sign up.

Member Services

If you have a question about your health plan, please call Member Services.  Hours are 8 a.m. to 5 p.m. Monday through Friday and 9 a.m. to 1 p.m. Saturday.

TTY: 711

Spanish / Español

Si tiene preguntas sobre su plan de salud, por favor llame a la línea de Atención a Miembros Participantes. Horario de 8 a.m. a 5 p.m. de Lunes a Viernes y Sábado de 9 a.m. a 1 p.m.

TTY: 711


Service Area

FHN serves people living in Chicago, Cook County and Northern Illinois.

Cook, DuPage, Will, Kane, Kankakee, Lake, Winnebago, Boone and McHenry